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24/7 Customer Support
e-Planet Server provides several ways to get the
answer you need. 1-hour
Response Guarantee!
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Get Quick Answers through Your Account
Administration Panel
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- Smart Context Help: No matter
where you are in your admin panel, Smart Context Help is always
available in the upper right-hand corner. Simply click on
the link and the answers to the most common questions pertaining
to that subject are answered in FAQ format. Relevant Video
Tutorials are also available through Smart Context Help.
- Video Tutorials: Over 70 tutorial
videos are available throughout the hosting administration
panel. Topics include
- Using the Site Manager (35 videos)
- Managing email (13 videos)
- Designing your site using SiteStudio
(9 videos)
- Upgrading services (7 videos)
- Using our 24/7 Customer Support (3
videos)
- Search Help & FAQs: Use keyword
search or browse our lengthy list of categorized Frequently
Asked Questions.
- Trouble Ticket: In the off-chance
your question isn't answered by one of the options above, you
can open a new Trouble Ticket and receive a guaranteed response
from a technical support technician within 60 minutes
guaranteed.
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Contact Support by Phone
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Whenever contacting us by phone, be sure to mention this site ID: 27204 |
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1-800-574-0902 (US Toll Free)
+1-510-870-2470 (International)
+44-20-7993-2768 (United Kingdom)
+61-2-8003-5987 (Australia) |
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